Frequently asked questions

A fully managed, custom-coded website for a facilities management company, built around a documented service level ledger table rather than generic service copy. It includes named pages for every service you run, weekly updates, 2 to 3 researched articles a week depending on plan, enquiries routed into your CRM, and hosting, all on one monthly fee plus a one-time build fee invoiced only after launch.

7 days on Baseline Ledger, 10 on Operating Ledger while the AI Engine is configured and trained on your services, and 15 on Enterprise Ledger with the Content Engine set up alongside it. The clock starts at the onboarding call, not at purchase, so the sooner the onboarding form is in, the sooner you are live.

Yes, and it is worth being precise about it. We build and manage your public-facing website: the pages a prospective client or their procurement team reads before they call you. We are not a CAFM, work order or CMMS software vendor, and the site does not replace whatever system you use to manage maintenance schedules or dispatch internally.

You give us the real commitments from your current contracts or service agreements, response windows, cleaning frequencies, coverage areas, and we build them into the ledger table exactly as given. We never invent a figure to fill a row. Anything that is illustrative rather than a firm commitment is labeled as illustrative on the page.

A revision is any change request you send, and there is no limit on how much goes into one. A new location page, an updated service level figure, a different coverage area, a new certification: each is one revision. So is something much larger. "Build two new service pages, here is the scope for both" is one revision, not two. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size.

Raise it in your client portal. You describe the change, attach anything we need such as an updated spec sheet, and it lands with the team as a tracked request so you can see where it is. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.

Yes, and it is one of the most common revision requests we get. When a response commitment changes, a service is added, or a coverage area expands, updating the ledger table is treated as a standard revision, completed within 2 to 5 working days like any other request.

On Operating Ledger and Enterprise Ledger, it adds an AI receptionist, site chat, and SMS, Messenger and Instagram response, all configured to describe your services, take enquiry details, and route the request rather than give advice about a caller's specific facility. Anything requiring judgment is handed to a person at your business.

Yes. You review the scripts and the information the AI is trained on before launch, so it describes your actual services and coverage areas rather than a generic script. Text messaging requires carrier registration, called A2P 10DLC, which we file on your behalf; carrier fees are passed through at what our providers charge.

You can move to a plan without the AI Engine at your next billing cycle by requesting the change through your client portal. Downgrades take effect from the following invoice; the current billing period is not refunded, in line with our all-sales-final policy.

No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

You pay the monthly fee for the tier you choose up front: $137, $297 plus AI usage, or $747 a month. The $797 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.