What exactly are we buying?
A fully managed, custom-coded website for a facilities management company, built around a documented service level ledger table rather than generic service copy. It includes named pages for every service you run, weekly updates, 2 to 3 researched articles a week depending on plan, enquiries routed into your CRM, and hosting, all on one monthly fee plus a one-time build fee invoiced only after launch.
How long until my site is live?
7 days on Baseline Ledger, 10 on Operating Ledger while the AI Engine is configured and trained on your services, and 15 on Enterprise Ledger with the Content Engine set up alongside it. The clock starts at the onboarding call, not at purchase, so the sooner the onboarding form is in, the sooner you are live.
Is this different from a CAFM or work order software platform?
Yes, and it is worth being precise about it. We build and manage your public-facing website: the pages a prospective client or their procurement team reads before they call you. We are not a CAFM, work order or CMMS software vendor, and the site does not replace whatever system you use to manage maintenance schedules or dispatch internally.
Do you write the service level figures on the ledger table, or do we?
You give us the real commitments from your current contracts or service agreements, response windows, cleaning frequencies, coverage areas, and we build them into the ledger table exactly as given. We never invent a figure to fill a row. Anything that is illustrative rather than a firm commitment is labeled as illustrative on the page.
What counts as a revision, and what happens after five?
A revision is any change request you send, and there is no limit on how much goes into one. A new location page, an updated service level figure, a different coverage area, a new certification: each is one revision. So is something much larger. "Build two new service pages, here is the scope for both" is one revision, not two. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size.
How do I actually request a change?
Raise it in your client portal. You describe the change, attach anything we need such as an updated spec sheet, and it lands with the team as a tracked request so you can see where it is. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.
Can a revision include updating the service level ledger table itself?
Yes, and it is one of the most common revision requests we get. When a response commitment changes, a service is added, or a coverage area expands, updating the ledger table is treated as a standard revision, completed within 2 to 5 working days like any other request.
Do I have to pay for a domain?
No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.
Is hosting an extra cost?
No. Hosting is included in the monthly fee and never billed separately. Your site runs on Cloudflare's global network with SSL, CDN, DDoS protection and unmetered bandwidth included. There is no hosting invoice, no SSL renewal, no bandwidth overage and no surprise line item in month four.
What do I actually pay, and when?
You pay the monthly fee for the tier you choose up front: $137, $297 plus AI usage, or $747 a month. The $797 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.
How do I cancel, and how much notice do you need?
Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.
Do you offer refunds?
No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.